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FAQ's

Below you will find answers to the most common questions regarding Bad Goods and our web page.

What are the shipping charges?
Domestic and International shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

What is the delivery time?
Bad Goods delivers products domestically and internationally using DHL Global Mail.
All orders are dispatched within 2 business days and estimated shipping times for Standard Airmail are as follows:

Australia: 3 - 7 business days
International: 7 - 14 business days

Can I return or exchange the product that I have ordered?
We want you to be fully satisfied with your purchase from us. If you need to return an item, please note that all items must be returned in the condition that they were received—UN-USED in ORIGINAL PACKAGING with ALL TAGS ATTACHED.

If these conditions above are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 10 business days from the day you receive the goods for a full refund or exchange, we do not refund shipping charges. When you return or exchange your order, you must cover shipping charges.
All items purchased on sale are final sale and cannot be returned or exchanged.
You can read more about returns and exchanges here.

How do I pay for my purchase?
There are several payment options available on our site. We accept Visa, MasterCard, American Express, Cirrus, Delta, Discover and PayPal.

What happens if the item I get is damage or wrongly packaged?
You will be provided with a new item or a refund, depending on your wish. We will cover all shipping and do everything we can to correct our mistake.
If you can't find the answer to your question in the FAQ, you are more than welcome to get in touch with us!
To do so, please click here.

Shipping Information

Bad Goods delivers products domestically and internationally using DHL Global Mail.
Domestic and International shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. 

All orders are dispatched within 2 business days and estimated shipping times for Standard Airmail are as follows:

Australia: 3 - 7 business days
International: 7 - 14 business days

If you have any questions regarding your order, please email webstore@badgoods.co

Returns

We want you to be fully satisfied with your purchase from us. If you need to return an item, please note that all items must be returned in the condition that they were received—UN-USED in ORIGINAL PACKAGING with ALL TAGS ATTACHED.

If these conditions above are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 10 business days from the day you receive the goods for a full refund or exchange, we do not refund shipping charges. When you return or exchange your order, you must cover shipping charges.
We do not take responsibility for any lost during the return shipping.

Online Returns/Exchanges
Items purchased online can be returned if they are in the condition that they were received. Please contact us what you wish to return and the reason for the return. If you do not contact us before returning, you run the risk of not receiving your refund or exchange.

Please send all returns/exchanges to:

Bad Goods
Attn: Returns & Exchanges
5/112 O'Donnell St
North Bondi, NSW, 2026
AUSTRALIA

For exchanges, include a written description of the items needed.
Refunds will be issued and exchanged items will be dispatched only after the returned goods have been received and undergone a quality control check.

Final Sale/Sale Items
Final Sale items cannot be returned or exchanged. If we receive a returned Final Sale or Sale item, the package will be returned to you. All items purchased on sale are final sale and cannot be returned or exchanged.

Terms & Conditions

Terms of Service
Bad Goods (“badgoods.co”) advises you to review the following basic rules that govern the use of our Site (the “Agreement”). Please note that your use of our Site constitutes your agreement to follow and be bound by this Agreement.

Intellectual Property
All materials, including images, illustrations, designs, icons, photographs, and written and other materials that are part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by badgoods.co. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by badgoods.co. Badgoods.co mark and other marks appearing at this Site are the trademarks of badgoods.co, its vendors and or suppliers.

Use of Content
This Site and all its contents are intended solely for personal use. You may download or copy the contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. Except as noted above, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents or the Site.

Product Information
Occasionally there may be information on our site which contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Every effort has been made to display as accurately as possible the colours of our products that appear on badgoods.co. However, we cannot guarantee that your monitor’s display of any colour will be accurate.

Disclaimer
Badgoods.co provides the materials on this site “as is” without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Badgoods.co may modify the sites’ content at any time without notice to you. We are not responsible for any damage to your computer, software, modem, telephone or other property resulting from your use of badgoods.co. You further acknowledge that badgoods.co shall not be liable for any damages or any kind related to your use of this site.

Miscellaneous
Should any provision of this Agreement be held to be void, invalid, unenforceable or illegal by a court, such provision shall be valid and enforceable to the extent permitted by law or the applicable rules or bylaws, and the validity and enforceability of the other provisions shall not be affected thereby. Failure of badgoods.co to enforce any provision of this Agreement shall not constitute or be construed as a waiver of such provision or of the right to enforce such provision.
This Agreement shall be construed in accordance with the laws of the State of New South Wales, without regard to any conflict of law provisions. In any action arising under this Agreement, you consent to the jurisdiction and venue of the state and/or federal courts of the State of New South Wales.

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